Return Policy

RETURN POLICY 

Printable PDF Downloads are not returnable.

Printed Books are not returnable. Please examine the sample pages to determine if our books are at a level that is suitable for your child. Please consider donating your book to a special needs program. We suggest you purchase a printable download first to see the quality, and then proceed with a printed book.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pianobynumber.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- Google Analytics tracks and reports website traffic.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ADVERTISING
With your express consent, we use your Personal Information to email you marketing communications we believe may be of interest to you. 

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices or if you have questions, contact us by using the contact form, by e-mailing us at johnasch@bestweb.net, or by sending the details provided to this address: 

Piano By Number 
69 Bear Hill Road
New Milford, CT 06776

TERMS AND CONDITIONS

Returns of printed books are allowed according to the terms and conditions posted above under RETURN POLICY.

Returns of Downloaded Books are not allowed. If you purchase a download, you are entitled to make ONE copy for yourself. You are not allowed to copy the material and distribute it yourself for profit or otherwise. All rights reserved.

FAQ

Our books are intended for children and adults. PIANO IS EASY is our beginning text. I CAN READ MUSIC is the final book in the series, and is the most complex.

CONTACT INFORMATION

Email: info@pianobynumber.com

Phone: 914 257 6188

Address: Walden Pond Press, 69 Bear Hill Rd. New Milford, CT 06776

Credit Cards accepted: All cards are accepted, and Paypal.

SECURE CHECKOUT

Your purchase is encrypted with the latest software provided by Shopify.com and we never share your information with anyone. We do not sell, share or in any way distribute your private information.

HELP CENTER

If you need help with your purchase, you can call 914 257 6188, or you can email info@pianobynumber.com, or use our contact form https://pianobynumber.com/pages/contact